The Ritz-Carlton vs. The Ritz Cracker: How Does Your Dental Office Customer...
Earlier this year, the executive team from All-Star Dental Academy had the pleasure of attending the Seattle Study Club Symposium (their big annual dental meeting) held at the Ritz-Carlton, in Amelia...
View ArticleAre You a Dabbler or a Doer?
Alright everyone…we get tons of requests from dentists that know that they need training, they see a problem, they know how to fix it, and then what happens…NOTHING!? They give us all kinds of excuses...
View ArticleInterview with Heather Nottingham & Larry Guzzardo
There are two things that absolutely infuriate dentists: patients trying to commoditize dentistry by making decisions about treatment based only on price, and patients not showing up for their...
View ArticleSuccessful Recruiting 1 of 3 – Tim Twigg
Place an ad, read a resume, hire someone….how hard can it be? It’s not hard as long as you never make a mistake, never hire the wrong person, never have problems and never have turnover. Learn the...
View ArticleStudy Club #8: Onboarding Training
Poor training increases turnover by 300%, which is a huge hit to the bottom line of a practice. Turnover costs range from 1-3x the cost of the employee. Think about it: recruitment, training, lost...
View ArticleStepping Over Dollars To Save A Penny
I had the great honor to interview the leading dental expert on Hiring and Human Resources, Tim Twigg, President of Bent Ericksen & Associates. During our discussion together, I asked Tim the top...
View ArticleDr. Charles Blair – Stay Out of Jail: Top Administrative and Coding Errors
Administration of plans and coding are even more important with the accelerating shift to PPO plans. This webinar addresses some of the top administrative and coding errors and prevents...
View ArticleDental Office Training – Why the Best Train Consistently
When you hear the word “training” do you envision a super fit person wearing spandex and running around sweating in the gym? Are you hearing the “Rocky” theme music in the background? Perhaps. But...
View ArticleDental Front Desk Etiquette: Who’s the More Important Patient?
Many times we get questions of front desk etiquette in the dental office with respect to patient “order of importance.” This question came in during one of our recent Dental Practice Excellence...
View ArticleStudy Club: Dealing with Dental Office Drama
Many people feel like drama in the workplace is just what comes with the territory. Does it seem like the same people are behind it all, draining away energy, enthusiasm, and optimism with endless...
View ArticleStudy Club: Doctor vs Team – How To Manage Each Other
We examined the basics of dental practice communication between the doctor vs team, and providing a framework for systems that encourage meaningful exchange of ideas. Find out what works best in your...
View ArticleLarry Guzzardo – The Patient Experience
What is the “patient experience?” We all know that we are supposed to be giving our patients the “best” patient experience possible, but what does that mean? In this webinar, Larry Guzzardo, Head...
View ArticleSandy Pardue – The Three R’s of Practice Management: Recall, Reactivation,...
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View ArticleCapturing Contact Information on Inbound Calls to your Dental Office
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View ArticleDentists should claim their Google Places, create a Google+ and solicit...
The post Dentists should claim their Google Places, create a Google+ and solicit Google reviews appeared first on All-Star Dental Academy.
View ArticleAre you a Tiger or an Eeyore?
The post Are you a Tiger or an Eeyore? appeared first on All-Star Dental Academy.
View ArticleCheck Your Dental Hygiene Department Pulse and Increase Your Profit Potential
The post Check Your Dental Hygiene Department Pulse and Increase Your Profit Potential appeared first on All-Star Dental Academy.
View ArticleSuccessful Recruiting 1 of 3 – Tim Twigg
The post Successful Recruiting 1 of 3 – Tim Twigg appeared first on All-Star Dental Academy.
View ArticleStudy Club #8: Onboarding Training
The post Study Club #8: Onboarding Training appeared first on All-Star Dental Academy.
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